Attendees have varying options when their registration is cancelled depending on how far in advance of the class cancellation is requested and whether materials (electronic or hard copy) have been provided to Attendees in advance of the Class Start Date.
If the attendee’s invoice has been paid, cancellations initiated by (or on behalf of) attendees at least 30 days in advance of the class start date will be given the option to receive a refund (less a $75.00 administrative fee) or a credit in an amount equal to the original payment made by the attendee. The credit can be used by the attendee, or an alternate from the attendee’s institution, towards one or more DSA classes until the full value of the credit is exhausted.
Cancellations initiated by attendees less than 30 days in advance of the class start date will be provided a credit to be used by the attendee for a future DSA class if the attendee’s invoice has been paid. However, if the attendee has been provided access to class materials in advance of the original class start date, the attendee shall receive a credit that may be used by the attendee (or an alternate from the attendee’s institution) only for a future offering of the same class in which the attendee originally registered. Otherwise, if the attendee paid but has not been provided access to class materials before their request for cancellation is processed, the credit may be used for any DSA class(es).
An attendee who fails to attend a class for which they were registered will not be required to pay the invoice unless the attendee has been provided access to class materials in advance of the class they failed to attend. In these cases, the attendee will be expected to pay the outstanding invoice for the class. Once the invoice is paid, the Attendee will be issued a credit in the amount of the invoice that can be used by the original Attendee or an Alternate for a future class of the same type as the original class for which the Attendee was registered. Failure to attend a class for which an Attendee has been registered, or failure to pay an outstanding invoice, may result in the Attendee (and/or others from the Attendee’s institution) being unable to register for future classes offered by D. Stafford & Associates.
Any credits issued shall expire 1 year after the original class end date and can be used by the attendee, or an alternate from the attendee’s institution, towards one or more DSA classes (as noted above) until the full value of the credit is exhausted or the credit expires (whichever occurs first). Notably, the attendee, or alternate, must register for 1 or more classes within 1 year of the original class end date. however, the actual class(es) need not occur within 1 year of the original class end date in order to use the credit.
In addition to cancellations initiated by (or on behalf of) attendees, circumstances may require D. Stafford & Associates to initiate cancellation of a class. No refunds will be given for issues or circumstances beyond the control of D. Stafford & Associates, which may include, but are not limited to: manmade or natural disasters, weather, campus conditions, hosting facility closures, public health emergencies, etc. However, refunds will typically be issued to attendees when the class is cancelled by D. Stafford & Associates due to insufficient enrollment.
The full cancellation policy may be viewed at https://www.dstaffordandassociates.com/wp-content/uploads/2023/01/DSA-Cancellation-Policy-FINAL.pdf.